Frequently Asked Questions
Updated 2/5/2021
We use Stripe as our subscription management and billing platform. In order to make changes to your account or update your payment information, please first log into the web app. On your Profile & Setting page, in the top-left section with your name and subscription info you will see a link to “Manage Plan”. Clicking that will bring you to your Stripe self-serve billing portal, where you can make any changes you need or cancel your subscription. If you have any billing issues you can’t resolve through this portal, please contact support@grouptrackcrm.com for assistance.
GroupTrack CRM has 2 components: the web app and the Chrome Extension.
The web app is available on any device at https://app.grouptrackcrm.com and is where you go to register and set up your groups or to manage your contacts in bulk.
The Chrome Extension is the part that provides direct integration with social media platforms like Facebook™. You can install the extension on your laptop/desktop computer using the Google Chrome browser (or other Chromium-based browsers that support Chrome Web Store Extensions) by visiting https://chrome.google.com/webstore/detail/grouptrack-crm/ngieflgmlibohglcaenbliadkbocfogk.
Once installed, the extension will only be active (colored yellow and blue) when you are on a valid social media platform.
Yes!
First, your data is securely stored in our cloud servers and is encrypted both in transit and at rest. All data for your team is isolated at a root level from the data of all other teams, so there is no way to access data from another team accidentally or purposefully. Your data is never sold to anyone or shared with any 3rd party without your explicit consent (as in the case of 3rd party integrations you configure). Please see our Privacy Policy for more information on our data security policies.
Second, we are sometimes asked if GroupTrack CRM violates any social media platform’s terms of service. In short, we will not integrate with any social media platform in a way that violates their terms. While the GroupTrack CRM app is not officially endorsed or approved by any social media platform, we do obtain approvals for whatever parts of our interaction with those platforms can or need to be approved. You can safely use our platform so long as you do so in keeping with our Terms of Service. For a more detailed explanation, please see the list of platforms we integrate with below.
Facebook™: We utilize Facebook™’s Social Login button for access to our app. Our use of this button and its API is fully approved by Facebook™ through our Developer Account and App Profile. We are a Verified Business with Facebook™ and conduct annual Data Use Checkups to ensure our account remains in good standing.
Regarding terms of service, there are 3 documents that work together to outline the rules and limitations of the relationship between you as a User of our app and us as a “Tech Provider”:
We do have an affiliate program! Please head to our Affiliate Signup Page to apply.
System Status
Updated 2/5/2021
No known issues at this time...
Feedback
Have an issue you don't see listed above? Feel free to give us a shout!
GroupTrack CRM has no affiliation with any social networking websites, including Facebook™. All copyrights belong to their respective owners. No official endorsements or sponsorships of GroupTrackCRM.com or the GroupTrack Chrome Extension are expressed or implied. The content of the Chrome Extension is not provided or reviewed by any social networking website provider.
© 2021 - GroupTrack CRM. All Rights Reserved.